You can freeze or unfreeze stocks in your ICICI Bank Demat account by submitting form (https://www.icicibank.com/content/dam/icicibank/india/managed-assets/revamp-page-images/docs/pdf/freeze-defreeze-form.pdf) to nearest Demat enabled ICICI Bank branch (https://www.icicibank.com/find-atm-branch/demat-enabled-branches).

Your Demat account might be frozen due to following reasons

- KYC is not updated. In case your KYC is not updated, you can update REKYC online (https://www.icicidirect.com/faqs/my-account/how-to-do-online-re-kyc )

- Statutory reasons

- Client has initiated the freeze of Demat account

You can unfreeze your account by submitting Unfreeze form (https://www.icicibank.com/content/dam/icicibank/india/managed-assets/revamp-page-images/docs/pdf/freeze-defreeze-form.pdf ) to nearest Demat enabled ICICI Bank branch (https://www.icicibank.com/find-atm-branch/demat-enabled-branches).

Further, please contact ICICI Bank executive to understand the additional documents/ requirements to unfreeze the account.

If you have any active items listed below, you will not be able to complete the trading account closure process online. You need to clear all items and reattempt account closure.

1. Open positions across all segments
2. Allocated funds/obligations across all segments
3. Active SIPs in Mutual Funds

You can close ICICI Direct trading account by submitting signed physical form to nearest Demat enabled ICICI Bank branch (https://www.icicibank.com/find-atm-branch/demat-enabled-branches ) to close trading account.

https://www.icicibank.com/content/dam/icicibank/india/managed-assets/revamp-page-images/docs/pdf/trading-account-closure-form.pdf

You can close ICICI Bank Demat account by submitting signed physical form to nearest Demat enabled ICICI Bank branch (https://www.icicibank.com/find-atm-branch/demat-enabled-branches ) to close trading account.

https://www.icicibank.com/content/dam/icicibank/india/managed-assets/revamp-page-images/docs/pdf/demat-closure-ri.pdf

ICICI Direct doesn't allow Rediffmail email registration due to security concerns and email delivery issues.

Reasons for Rediffmail restriction

- Increased cyberattacks: We have observed an increase in cyberattacks targeting Rediffmail accounts.

- Email delivery problems: Emails sent by ICICI Direct are frequently not delivered to Rediffmail addresses. Since ICICI Direct sends all important communication via email, you must receive all these emails reliably.

If you already use Rediffmail -

If you have already opened your account with a Rediffmail email ID, you should change your registered email from General Profile (https://secure.icicidirect.com/customer/otherdetails ) to ensure proper communication and security.

You can view your trading account number, bank account number, and Demat account number on the Personal Details page. (https://secure.icicidirect.com/customer/pesonaldetails)

You can easily view your personal details on website by following few easy steps-

1) Login to ICICI Direct Website

2) Go to Settings

3) Go to Personal Details

You can easily view your Demat and Trading account number on top bar after clicking on Menu.

You can check forms related to your ICICI Direct account on website by following few easy steps-

1) Login to ICICIDirect.com

2) Go to Settings

3) Go to Trading Preferences (https://secure.icicidirect.com/customer/segementpreference)

You can easily update your occupation and employer detail on website by following few easy steps-

1)      Login to ICICIDirect.com

2)      Go to Settings

3)      Go to General Profile (https://secure.icicidirect.com/customer/otherdetails)

4)      If you are Salaried then select Yes in ‘If Employed’ option and you can fill your employer details. If you are not salaried, then select No in ‘If Employed’ option and choose your Occupation from drop down.

You can also update your occupation and employer details on mobile app

1) Login to ICICI Direct All-in-One app

2) Go to Menu

3) Scroll down to click on ‘At your Service’

4) Go to General Profile (https://secure.icicidirect.com/customer/otherdetails)

5) If you are Salaried then select Yes in ‘If Employed’ option and you can fill your employer details. If you are not salaried, then select No in ‘If Employed’ option and choose your Occupation from drop down.

Please note, it is important to keep your occupation details updated for KYC purpose.

You can check forms related to your ICICI Direct account on website by following few easy steps-

1) Login to ICICIDirect.com

2) Go to Settings

3) Go to Change Deliverable Mode (https://secure.icicidirect.com/customer/change-deliverables )

Please note – If you opt for physical delivery of contract note, you will be charged Rs 99 per contract note.

If you are opting for delivery of contract note on Email ID, please ensure that your Email ID is correct and not full. In case, email is full contract note email will bounce and ICICI Direct will send you physical contract note as per regulatory guildlines.

You can close your ICICI Direct trading account from website using below easy steps –

1) Login to ICICI Direct website

2) Go to Help (?)

3) Scroll down to click on ‘New Service Request’ in Self Help section

4) Select ‘Trading Account Closure’ option

5) Read the consent and click on ‘I Agree’

6) Enter the OTP send on your registered Mobile number and Email ID.

7) You will be redirected to the protean website for e-sign. Protean is government approved company to do e-sign. Type your Aadhaar card number, click on Terms and conditions and click on send OTP.

8) You will receive the OTP on Mobile number linked to your Aadhaar card. Enter OTP and click on Verify OTP.

9) Once OTP is verified, your request to close trading account is complete. It will take one working day to close your account. You will receive the confirmation on Email once account is closed.

Please note –

Please ensure below items are cleared before starting the trading account closure process

1. Open positions across all segments
2. Allocated funds/obligations across all segments
3. Active SIPs in Mutual Funds

You need to have your Aadhaar number and mobile number linked to Aadhaar ready for trading account closure.

Online trading account closure is available only for Indian customers. NRIs and Non-Individual customer needs to submit signed physical form to nearest Demat enabled ICICI Bank branch (https://www.icicibank.com/find-atm-branch/demat-enabled-branches ) to close trading account. https://www.icicibank.com/content/dam/icicibank/india/managed-assets/revamp-page-images/docs/pdf/trading-account-closure-form.pdf

You can view your registered contact details such as mobile number, email ID, and address on the General Profile page. (https://secure.icicidirect.com/customer/otherdetails )

You can easily view your registered contact details on website by following few easy steps-

1. Log in to ICICI Direct Website
2. Go to Settings → General Profile

You can also view your registered contact details on mobile app

1. Log in to the ICICI Direct All-in-One app
2. Tap Menu → At Your Service → General Profile

If you wish to make a minor name correction (as per PAN) in your ICICI Direct trading account, you can do so online through re-KYC.

Steps-

1. Log in to ICICI Direct Website
2. Go to Help (?) → New Service Request → Update Address/KYC in Trading Account
3. Enter your Aadhaar number and captcha code
4. Verify OTP sent to your Aadhaar-linked mobile number
5. Log in to Digilocker and select PAN and Aadhaar Card
6. Confirm your name as per PAN
7. Review your updated details and proceed
8. Take a selfie (allow camera and location access when prompted)
9. Complete e-sign using your Aadhaar number and OTP on Protean’s website

If it mismatches, you will be prompted to enter your name as per your PAN. If entered name is exactly as per your PAN details, you will be allowed to proceed further.

1) Your updated name and personal details will be shown. Please check and confirm.

2) Click 'Proceed to take selfie' and allow camera access when prompted

3) Once the selfie is captured successfully, you'll see a green outline

4) Allow location access when prompted for IPV (In-Person Verification)

5) You will be redirected for E-sign on protean website. Select the checkboxes on the form and enter your Aadhaar number to proceed.

6) You will receive OTP on your Aadhaar linked mobile number. Verify the OTP to complete the e-signature process

7) Your online Name change application is now complete. It will take up to 3 days to update the name in both Trading and Demat account.

As per regulatory guidelines, you may register the contact details of your spouse, dependent children, or dependent parents in your account.
However, relative’s contact details (outside these relations) cannot be used while opening an ICICI Direct account.

Yes, you can keep common email id and mobile number in multiple accounts, provided it belongs to your family (Spouse, Dependent Children and Dependent Parents). However, you will not be able to register your relatives common email id and mobile number while opening ICICI Direct account.

You can register common Email ID and Mobile number in maximum six family account. In these family accounts email/ Mobile relationship will be Self, Spouse, two Dependent Children and two Dependent Parents.

ICICI Direct sends this email alert when you log in from a device which used to access multiple accounts. This alert ensures that you are notified of possible account breaches and helps maintain your account security. If you are using multiple family accounts from same device, you can ignore this mail. Otherwise, you can change the password (https://secure.icicidirect.com/customer/changepassword ) for your ICICI Direct account.

You can check forms related to your ICICI Direct account on website by following few easy steps-

1) Login to ICICIDirect.com

2) Go to Settings

3) Go to My Forms (https://secure.icicidirect.com/customer/Myforms)

You can easily change your registered Mobile number and email ID linked to your ICICI Direct account online.

To update the contact details on ICICI Direct website

1. Login to ICICI Direct

Click on Settings Icon

3.Click on General Profile from My Accounts

4.Type the new Mobile number or Email Id you wish to change and Re-enter new Mobile number and Email ID.

5.Once changes have made, scroll down and click on proceed.

6. You will be redirected to the protean website for e-sign. Protean is government approved company to do e-sign.

7. Type your Aadhaar card number, click on Terms and conditions and Click on send OTP.

8. You will receive the OTP on Mobile number linked to your Aadhaar card. Enter OTP and click on Verify OTP.

9. Once OTP is verified, your Mobile number and Email Id will be updated in ICICI Direct.

To Change Mobile number and Email ID from ICICI Direct All in One app. Please follow below steps.

1. Login to ICICI Direct All in One app and Click on Menu
2. Click on At Your Service
3. Click on General Profile
4. In Other Details section, Type the new Mobile number or Email Id you wish to change and Re-enter new Mobile number and Email ID. 
5. Scroll down and click on Update
6. You will be redirected to the protean website for e-sign.
7. Type your Aadhaar card number, click on Terms and conditions and Click on send OTP.
8. You will receive the OTP on Mobile number linked to your Aadhaar card. Enter OTP and click on Verify OTP 
9. Once OTP is verified, your Mobile number and Email Id will be updated in ICICI Direct.

A. You both have not declared Marital Status as Married. In this case, you should ensure that Marital status in both accounts is Married.

B. Gender of account holders you are marking as Spouse are same. In this case, you need to provide either correct Email ID/ Mobile number relationship or provide different mobile number.

C. You have not declared common email ID Mobile number in one of account as Self. As in case of common email id and mobile number, it is mandatory to have relationship as ‘Self’ in at least one active account. You will need to register relationship of common email ID and Mobile number as self in your one of the accounts.

You will not be able to update your dependent parent’s email if and mobile number in your ICICI Direct account if

A. Your age is greater than Dependent parent’s account. In this case, you need to provide either correct Email ID/ Mobile number relationship or provide different mobile number.

B. Gender of both account holders you are marking as Dependent parents are same. In this case, you need to provide either correct email ID/ Mobile number relationship or provide different mobile number.

C. You have not declared common email ID Mobile number in one of account as Self. As in case of common email id and mobile number, it is mandatory to have relationship as ‘Self’ in at least one active account. You will need to register relationship of common email ID and Mobile number as self in your one of the accounts.

You can login to your ICICI Direct account using Login Authenticator code instead of OTP. This provides alternate way to login to your account.

Please follow below steps to enable Login Authenticator –

1) Log in to your ICICI Direct account

2) Navigate to the "Settings"

3) Select the option to enable "Login Authenticator" and choose to proceed with Google Authenticator.

4) Download the Google Authenticator app on your smartphone if you haven't already.

5) Open the app and scan the QR code displayed on the ICICI Direct screen. Alternatively, manually enter the provided key.

6) The authenticator setup is now complete.

You can log in to your ICICI Direct account using the Login Authenticator –

1) When you log in to ICICI Direct, after entering your user ID and password/ PIN, you will be prompted to enter the six-digit code from your Google Authenticator app.

2) Enter the current code to complete the login.

Disable Login Authenticator

1) Log in to your ICICI Direct account

2) Navigate to the "Settings"

3) Select the option to “Disable Login Authenticator"

4) Enter your Password/ PIN to disable Login Authenticator

Registering to Authorized Representative facility enables you to nominate a representative to contact our Customer Care to seek information on your trading account.

You can nominate a representative by entering the following details of the representative:

1) Name of Authorized Representative (First & last name mandatory)

2) Date of Birth of Authorized Person (In DD/MM/YY format only)

3) Authorized Person code: This could be a 4–10-digit code which needs to be provided by you. This code needs to be provided by the Authorized Representative at the time of verification by our Customer Care executive

4) Relation / Designation of Authorized Representative

The Authorized Representative will be able to perform only non-financial transactions as stated below:

1) Request for any statement.

2) Request for password (physical pin mailer to be delivered at registered address or GRID to be sent at registered e-mail id)

3) Ask for any clarification on the account / transaction

4) Get to know about processes

5) Register a complaint

Please Note:

1. The authorized representative will be authorized only to seek clarifications for the queries & not place orders or trade on behalf of the account holder

2. No personal information of the account holder will be shared or allowed to be modified by the Authorized Person

If your Date of Birth in ICICI Direct trading account is not as per PAN details, you can change it easily online by following easy steps.

Steps for address change in trading account-

1) Login to ICICI Direct website

2) Go to Help (?)

3) Scroll down to click on ‘New Service Request’ in Self Help section

4) Go to ‘Update Address/KYC in trading account’

5) Enter your Aadhaar number and the captcha code on Digilocker page

6) Enter OTP sent to the mobile number linked to your Aadhaar

7) Enter your Digilocker PIN

8) Digilocker will list your documents like PAN and Aadhaar Card. Select both PAN Card and Aadhaar Card and proceed

9) We will check if your registered Date of Birth in ICICI Direct trading account matches with your Date of Birth as per PAN.

If it mismatches, you will be prompted to enter your DOB as per PAN. If entered DOB is exactly as per your PAN details, you will be allowed to proceed further.

10) Your updated DOB and personal details will be shown. Please check and confirm.

11) Click 'Proceed to take selfie' and allow camera access when prompted

12) Once the selfie is captured successfully, you'll see a green outline

13) Allow location access when prompted for IPV (In-Person Verification)

14) You will be redirected for E-sign on protean website. Select the checkboxes on the form and enter your Aadhaar number to proceed.

15) You will receive OTP on your Aadhaar linked mobile number. Verify the OTP to complete the e-signature process

16) Your online Name change application is now complete. It will take up to 3 days to update the name in both Trading and Demat account.

You will be able to change the address online as per Aadhaar in ICICI Direct trading account. You can follow below easy steps to change address.

Steps for address change in trading account-

1) Login to ICICI Direct website

2) Go to Help (?)

3) Scroll down to click on ‘New Service Request’ in Self Help section

4) Go to ‘Update Address/KYC in trading account’

5) Enter your Aadhaar number and the captcha code on Digilocker page

6) Enter OTP sent to the mobile number linked to your Aadhaar

7) Enter your Digilocker PIN

8) Digilocker will list your documents like PAN and Aadhaar Card. Select both PAN Card and Aadhaar Card and proceed

9) We will check if your registered name in ICICI Direct trading account matches with your name as per PAN.

If it mismatches, you will be prompted to enter your name as per PAN. If entered name is exactly as per your PAN details, you will be allowed to proceed further.

10) Your updated name and personal details will be shown. Please check and confirm.

11) Click 'Proceed to take selfie' and allow camera access when prompted

12) Once the selfie is captured successfully, you'll see a green outline

13) Allow location access when prompted for IPV (In-Person Verification)

14) You will be redirected for E-sign on protean website. Select the checkboxes on the form and enter your Aadhaar number to proceed.

15) You will receive OTP on your Aadhaar linked mobile number. Verify the OTP to complete the e-signature process

16) Your online Name change application is now complete. It will take up to 3 days to update the name in both Trading and Demat account.

You need to submit signed ‘Update Form for Date of Birth - NSDL & CDSL’ form to nearest Demat enabled ICICI Bank branches (https://www.icicibank.com/find-atm-branch/demat-enabled-branches ).

https://www.icicibank.com/content/dam/icicibank/india/managed-assets/revamp-page-images/docs/pdf/declaration-no-nomination.pdf

You can easily update your marital status on website by following few easy steps-

1) Login to ICICIDirect.com

2) Go to Settings

3) Go to General Profile (https://secure.icicidirect.com/customer/otherdetails)

4) Update your marital status

You can also update your marital status on mobile app -

1) Login to ICICI Direct All-in-One app

2) Go to Menu

3) Scroll down to click on ‘At your Service’

4) Go to General Profile

5) Update your marital status

Please note, it is important to keep your marital status updated for KYC purpose.

You will not be able to update your dependent parent’s email if and mobile number in your ICICI Direct account if

A. Your age is greater than Dependent parent’s account. In this case, you need to provide either correct Email ID/ Mobile number relationship or provide different mobile number.

B. Gender of both account holders you are marking as Dependent parents are same. In this case, you need to provide either correct Email ID/ Mobile number relationship or provide different mobile number.

C. You have not declared common email ID Mobile number in one of account as Self. As in case of common email id and mobile number, it is mandatory to have relationship as ‘Self’ in at least one active account. You will need to register relationship of common email ID and Mobile number as self in your one of the accounts.

You can change your registered email id and mobile number maximum three times a month. Post that you will need to submit offline form to nearest Demat enabled ICICI Bank branch. (https://www.icicibank.com/find-atm-branch/demat-enabled-branches )

https://www.icicidirect.com/mailcontent/declaration_change_mobile_n_emailid_form.pdf

You can easily update GST number on website by following few easy steps-

1) Login to ICICIDirect.com

2) Go to Settings

3) Go to General Profile (https://secure.icicidirect.com/customer/otherdetails)

4) Select GST registered as Yes

5) Enter your GST Number

You need to submit duly filled ‘Email ID and Mobile number change’ form to nearest Demat enabled ICICI Bank branch (https://www.icicibank.com/find-atm-branch/demat-enabled-branches ).

https://www.icicidirect.com/mailcontent/declaration_change_mobile_n_emailid_form.pdf

You can easily update GST number on website by following few easy steps-

1) Login to ICICIDirect.com

2) Go to Settings

3) Go to General Profile (https://secure.icicidirect.com/customer/otherdetails )

4) Choose Gross Income from drop down. You can also update your networth.

As per regulations, it is mandatory to update your Gross Income range every 12 months.

You can change the login user ID for ICICI Direct account in few easy steps-

1) Login to ICICIDirect.com

2) Go to Settings

3) Go to Personal Details

4) Go to Change Login Details

5) Go to Change User ID (https://secure.icicidirect.com/customer/changepassword )

6) You can change the login user ID. Once you change the login ID, you will be logged out and need to re-login with new user ID

You can change the current password for ICICI Direct account in few easy steps-

1) Login to ICICIDirect.com

2) Go to Settings

3) Go to Personal Details

4) Go to Change Login Details

5) Go to Change Current Password (https://secure.icicidirect.com/customer/changepassword )

6) Enter your old password and new password to change it. Please create strong password for enhanced security.

You can close ICICI Bank Demat account by submitting signed physical form to nearest Demat enabled ICICI Bank branch (https://www.icicibank.com/find-atm-branch/demat-enabled-branches ) to close trading account.

https://www.icicibank.com/content/dam/icicibank/india/managed-assets/revamp-page-images/docs/pdf/demat-closure-nri.pdf

Please note that the following are our official sites/ applications:

• Websites: www.icicidirect.com, www.icicisecurities.com
• Twitter / X handle: https://x.com/icici_direct, https://x.com/Icicidirectcare
• Facebook: https://www.facebook.com/icicidirect/
• Instagram: https://www.instagram.com/icici_direct/
• YouTube: https://www.youtube.com/ICICIDirectOfficial
• Telegram: https://t.me/ICICIdirectofficial, https://t.me/ICICIdirectCC
• LinkedIn: https://www.linkedin.com/company/icicidirect/
• Multipie: https://www.multipie.co/
• Quora: https://www.quora.com/profile/ICICIdirect-1
• SoundCloud: https://soundcloud.com/icici_direct
• WhatsApp: https://whatsapp.com/channel/0029VaIF0M14o7qOUOcHSa2Q

You can read ICICI Direct’s Terms and Conditions on website by following few easy steps-

1) Login to ICICIDirect.com

2) Go to Settings

3) Go to Personal Details

4) Go to Terms and Conditions

You can change the current password for ICICI Direct account in few easy steps-

1) Login to ICICIDirect.com

2) Go to Settings

3) Go to Personal Details

4) Go to Change Login Details

5) Go to Generate/ Change PIN (https://secure.icicidirect.com/customer/changeaccesscode )

6) This PIN can be used for login in place of password. Also, PIN is required for Call N Trade facility.

The Basic Services Demat Account (BSDA) was introduced by SEBI in 2012 to encourage retail participation in the stock markets. As per SEBI's circular (WEB), starting 1st September 2024, your demat account will automatically be categorised as a BSDA if the following conditions are met:

-  You have only 1 demat account registered with your PAN across all brokers. You can find out how many demat accounts you have by downloading the Consolidated Account Statement (CAS).

-  The value of your holdings in the demat account is less than ₹10,00,000

You can register the Authorized Representative by following below easy steps –

1) Login to ICICIDirect.com

2) Go to Settings

3) Go to Personal Details (https://secure.icicidirect.com/customer/pesonaldetails )

4) Scroll down to Authorized Representative and click on Edit button beside it

5) Fill details of Authorized Representative and submit.