Grievance Redressal

At ICICI Direct, we provide you with easy access to information, services, as well as the means to redress your grievances. Our endeavour is to provide with first contact resolution to your satisfaction. However in case you are not satisfied with our response, please follow the steps given below.

Step 1
OR
NRI Customers can write to nri@icicidirect.com
Step 2
If the resolution you receive does not meet your expectations, please forward the details to headservicequality@icicidirect.com.
Step 3
If you are still not satisfied with the resolution you receive, please write to coo@icicidirect.com .

Please ensure that you provide us with the following details:

Full name
Account details, if you are an ICICIdirect.com customer
Contact information ( Telephone number and address)
A clear description of the problem.

Complaints data as per Annexure B of SEBI circulars:-

For access to SEBI Complaints Redress System (SCORES) platform, please click here https://scores.sebi.gov.in/ .You may also lodge compliant through SEBI SCORES mobile Application available on Google Play- https://play.google.com/store/apps/SEBI SCORES.

For insurance related issues :

You may approach the Grievance Cell of the IRDAI if you don't receive a resolution that meets your expectations within 15 days. You can reach IRDAI by

IRDAI Grievance Call Centre (IGCC) toll free number: 155255
Fax : 91- 40 - 6678 9768
Address : Consumer Affairs Department
Insurance Regulatory and Development Authority
9th Floor, United India Towers, Basheerbagh,
Hyderabad - 500 029, Telangana