Grievance Redressal

At ICICI Direct, we provide you with easy access to information, services, as well as the means to redress your grievances. Our endeavour is to provide with first contact resolution to your satisfaction. However in case you are not satisfied with our response, please follow the steps given below.

Step 1
OR
NRI Customers can write to nri@icicidirect.com
Step 2
If the resolution you receive does not meet your expectations, please forward the details to headservicequality@icicidirect.com.
Step 3
If you are still not satisfied with the resolution you receive, please write to coo@icicidirect.com .

Please ensure that you provide us with the following details:

Full name
Account details, if you are an ICICIdirect.com customer
Contact information ( Telephone number and address)
A clear description of the problem.

Complaints data as per Annexure B of SEBI circulars:-

For access to SEBI Complaints Redress System (SCORES) platform, please click here https://scores.sebi.gov.in/ .You may also lodge compliant through SEBI SCORES mobile Application available on Google Play- https://play.google.com/store/apps/details?id=com.sebi .

Insurance related issue :

If your concern/issue is not resolved within 15 days or the resolution does not meet your expectations, you may approach the IRDAI (Insurance Regulatory and Development Authority of India) Grievance Cell.

How to register a complaint with IRDAI:

Online: Visit the Bima Bharosa portal to raise and track your complaint
Email: Write to complaints@irdai.gov.in
Call: Reach out to the toll-free numbers 155255 or 1800 4254 732 (Available from 8 AM to 8 PM, Monday to Saturday)
Post: You may also send a written complaint to IRDAI at their official address mentioned below

General Manager
Insurance Regulatory and Development Authority of India (IRDAI)
Policyholder's protection & Grievance Redressal Department – Grievance Redressal Cell.
Sy.No.115/1, Financial District, Nanakramguda,
Gachibowli, Hyderabad – 500 032.