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    Why did I receive an email or WhatsApp message to update KYC?

    You may receive a KYC update reminder via email or WhatsApp if your KYC details are incomplete or outdated.

    You will be required to update KYC in the following cases:

    a. Your KYC status with KRA is “On Hold” or “Rejected”

    b. Your Central KYC is not updated in the CERSAI system

    c. Your Name or Date of Birth in ICICI Securities does not match with PAN records

    d. Your Email ID or Mobile Number is not validated by the KRA

    You can complete the Re-KYC online using the following steps:

    Steps to update Re-KYC:

    1. Enter your Aadhaar number and captcha code

    2. Enter the OTP sent to your Aadhaar-linked mobile number

    3. Login to your DigiLocker using the PIN

    4. Review and update any changes to your pre-filled KYC details

    5. Click ‘Proceed’ to move forward

    6. Click ‘Proceed to take selfie’ and allow camera access

    7. Once captured, a green outline confirms a successful selfie

    8. Allow location access for In-Person Verification (IPV)

    9. Select the checkboxes on the displayed form

    10. Click ‘Accept and proceed to E-sign’

    11. Enter your Aadhaar number again and verify with the OTP

    12. Your Re-KYC will be completed after successful e-signing

    A Service Request Number will be generated upon completion.

    Your updated details will reflect in the ICICI Direct system within 3–5 working days (tentatively).

    The key requirements are having your Aadhaar card, the mobile number linked to your Aadhaar, and enabling camera/location access when prompted during the online process.

    Note:

    a. Applicable only for Resident Indian customers.

    b. NRI customers must complete KYC updates through the offline route.

    How to do Online Re-KYC? How to check if KYC has been validated? How to verify email and mobile at KYC Registration Agencies (KRA)? What all documents needed for online KYC process? What if customer does not have Aadhaar-linked mobile number? What are steps of online KYC process? What is DigiLocker? What if customer do not have DigiLocker account? What if customer do not remember DigiLocker PIN? I am unable to capture LIVE Photo in KYC process? Can someone else do customer’s Online KYC? What if customer is outside India? Why my screen is turning blank while photo verification stage? Customer is not able to complete e-sign due to Name/Date of birth mismatch? Once I have completed the online KYC, how long will it take to validate my PAN at KRA I have completed my KYC but still getting pop-up after login. Can I also do the Re-KYC from ICICI Direct mobile App I am not getting any pop-up at the time of login to ICICI Direct platforms. How to find the exact Name and Date of Birth as per PAN? How do I reset my MPIN if I’ve forgotten it? How can I update my 6 KYC attributes online? Why am I asked to update my personal details or general profile every year? What is C-KYC? Where can I see my C-KYC number? Why did I receive a pop-up or prompt to update KYC? What is KRA? I have opened account recently, still broker is asking to update KYC? How much time it takes to update KYC after successful online submission? What is KYC? What documents are required for offline KYC? What are documents required for offline KYC for Non individual clients? Can non-individual customers submit online KYC? What is Re-KYC? Why is Re-KYC required? What are the 6 KYC attributes and why do I need to keep them updated?
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