The Company was incorporated as `Diva Envitec Filtration Technologies Private Limited` under the Companies Act, 1956, with a Certificate of Incorporation issued by the Registrar of Companies, National Capital and Territory of Delhi Haryana on December 27, 2007. For business and commercial reasons, the name of Company was subsequently changed from "Diva Envitec Filtration Technologies Private Limited" to "DU Digital Technologies Private Limited" pursuant to a Special Resolution passed by the Shareholders of the Company on January 19, 2009. A fresh Certificate of Incorporation consequent to change of name was issued by the Registrar of Companies, National Capital Territory of Delhi and Haryana on February 09, 2009. Thereafter, the Company was converted from Private Limited Company to Public Company name vide Special Resolution passed by the Shareholders of Company on May 12, 2018 and the name of Company was changed from "DU Digital Technologies Private Limited" to "DU Digital Technologies Limited" vide fresh Certificate of Incorporation issued by the Registrar of Companies, Delhi on June 28, 2018. Presently Mr. Rajinder Rai is the Promoter of the Company having experience in travel and tourism industry.
The Company started its operations in the year 2015 and since then has been engaged in the business of providing outsourced Visa Processing Services to embassies of various countries. The Company manage human interface between the visa applicant and the technical visa processing unit of the embassy of the Country for which it was awarded the contract or subcontract. The Company`s role is administrative and nonjudgmental tasks related to visa application, digitalization, document verification, other citizen services and biometric data collection for its customers. This in turn enables the respective government authorities to focus entirely on the critical task of assessment.
In 2015, all the shares of the Company were purchased by Promoter and Promoter Group Members, Mr. Rajinder Rai, Mrs. Madhurima Rai and Ms. Srishti Jindal. The Company signed its 1st service agreement with Lotus Capital Corp for operation of VLN Counter in India in connection with Malaysian Visa Processing Services in the year 2015.
In 2017, Company signed its 1st Service level Agreement with Avisa Services Limited for support and back end processing in connection with Greece Visa Processing.
In 2019, Company acquired the Subsidiary Company namely "IV Processing Private Limited". The Company moreover acquired 48.99% shares of OSC Global Processing Private Limited as an associate company. Apart from this, the wholly owned Subsidiary Company namely "Window Malay Private Limited" was incorporated as well.
Then, the Company sold all the 9999 shares held in IV Processing Private Limited to the Group Company, BSR Global DMCC in year 2021. Therefore IV Processing ceases to continue as its subsidiary company. The Company acquired 1,00,000 shares in OSC Global Private Limited by way of subscription to its Right Issue in 2021. Therefore, total holding in OSC Global Processing Private Limited increased to 95.36% and it became subsidiary of the Company in 2021 itself. Apart from this, the Company incorporated Dudigital Global LLC as a wholly owned Subsidiary company in Sharjah, UAE during the year 2021.
Currently, the Company is providing human interface of visa processing services for Greece and Malaysia in and for India by way of various subcontracts awarded to Company and its subsidiaries. The services under these contracts include accepting documents on behalf of the Ministry and facilitate the Ministry, Attestation services, Collection of fingerprints, facial photo, retina scan, etc. with/ without passport processing. Along with this, the Company offer Value Added Services (VAS) to support applicants. These include but are not limited to: Premium Lounge, Prime time application, Mobile Biometrics, Form Filling, SMS alert, Courier services, etc.
The services of Company are designed to securely manage visa applications. Pursuant to Service Agreements procured by Company, it is responsible for infrastructure, technological and support services in relation to operation of VAC, VLN or OSC as follows: Its centres are managed by trained staff. It provide general information about visa procedures and requirements in the VISA Application process via email response, phone call enquires or through its website in response to specific enquiries by prospective and existing applicants. The Company provide personalized service over the counter at all the designated offices. In the normal course of business, the Company receives visa applications directly from applicants or via travel agents, over the counter and enter applicant`s data into the database of diplomatic mission provided by its service provider. The Company communicate effectively with the existing applicants about their applications, calculate and handle payment of the Visa Application Charge and other fees. The Company further invoice the applicant and collect the Visa and services fees. Appropriate Visa fees are duly remitted to the diplomatic mission. The Company is required to furnish copies of such itemized and comprehensive statements to the service provider who in turn is paid a pre-determine price for each visa processed as well. It scrutinize all the applications submitted to ensure that they are complete, duly signed and contain all the supporting documents as well as required number of photographs and other biometric identifiers in compliance with respective Regulation of diplomatic mission.
The Company transmit all the collected applications and data including biometric identifiers to the relevant consular office such as foreign mission. The data transferred is encrypted, either electronically or physically transferred on an electronic non-reusable storage medium from the VAC/ OSC to the foreign mission. Finally, the Company collect the travel documents, including a refusal notification, if applicable, from the foreign mission and return them to the relevant applicant.
The Company`s business of facilitating Visa Processing Services is dependent on travel and tourism activities from India to Greece or Malaysia. It create awareness by participating in sponsorships or exhibitions like SATTE India Expo Mart, OTM Travel Expo in Mumbai. These exhibitions and fair gives clients a platform to create awareness of simplified process of travelling. Their participation in seminars and fairs have given boost to the business and ultimately to the Company as a whole. The Company had conducted seminars organized by PHD Chamber Of Commerce and Industry and participated in conference conducted by Indo-Canadian Business Chamber to promote business activities. The Company has been focusing on creating awareness by webinars or by posts on social media like Linkedin, Facebook, Twitter etc.
The Company has been awarded the exclusive sub-contract for providing technical assistance, logistics and back-end support services for processing Greece Visa Applications in India. In this connection, Company operates the Visa Application Centres (VAC) to facilitate Greece visa services. The visa applications, travel documents, biometrics, visa fees etc are submitted in the VAC for further processing by the foreign missions. The Hellenic Ministry of Foreign Affairs (Greek Ministry) has signed a contract with Global Visa Centre World (Hellas) S.A. (GVCW) for outsourcing of Greece Visa Services. The same has therefore been outsourced through multiple subcontracts to the Company vide Service Level Agreement dated November 29, 2017 further renewed vide Additional Agreement No. 3 valid from December 31, 2020 to December 31, 2021 by and between the Company, VF Worldwide Holdings Limited (VF worldwide), a Company incorporated in the UAE and GVCW Operations Limited. In terms of the agreement DU Digital raises invoice to its customers for the visa fees collected and the services provided. The Company operates some of its own VACs in places like Delhi, Kolkata, Bangalore and Mumbai and has partnered with VFS Global Services Limited (VFS) to provide backend processing/ support services for VACs run and operated by VFS in places like Ahmedabad, Chandigarh, Chennai, Cochin, Hyderabad, Jalandhar, Pondicherry, Pune, Gurgaon, Jaipur and Goa.