Call-n-Trade

Trade effortlessly over the phone with the ICICIdirect.com CallNtradeŽ facility. You can place orders in Equity, F&O, IPO, Mutual Funds etc. at your own convenience by calling at any of our below mentioned Customer Care numbers, and our well trained executives will take your orders and place them on your behalf after due verification. This facility is especially useful for those of our customers who are on the move or prefer to trade over phone.
Customer care
Ahmedabad: 6630 9890 Andhra Pradesh: 98495 78000 Assam: 9954108000
Bangalore: 41131877 Bhubaneshwar: 9938488000 Bihar: 9934008000
Chandigarh: 5055700 Chattisgarh: 9893208000 Chennai: 42088000
Coimbatore: 4358000 Cuttack: 9938488000 Delhi: 41718000
Delhi (Mobile): 9818178000 Darjeeling: 9933008000 Goa: 9890478000
Gujarat: 9898278000 Guwahati: 9954108000 Haryana: 9896178000
Himachal Pradesh: 9816608000 Hyderabad: 23128000 Indore: 4022005
Jamshedpur: 9934008000 Jharkand: 9934008000 Karnataka : 9845578000
Kerala : 9895478000 Kochi: 9895478000 Kolkata: 9831378000
Lucknow: 9936218000 Madhya Pradesh: 9893208000 Maharashtra: 9890478000
Mumbai: 28307777 Orissa: 9938488000 North East: 9862408000
Patna: 9934008000 Pune: 9890478000 Punjab: 9815558000
Rajasthan: 9829222292 Ranchi: 9934008000 Siliguri: 9933008000
Tamil Nadu: 9894478000 UP East: 9936218000 UP West: 9897308000
Uttaranchal: 9897308000 West Bengal: 9933008000  
. What do I need to do to trade through the CallNTradeŽ facility?

In order to be able to avail the facility, you need to ensure that:
1. You have a Trading account with ICICIdirect.com
2. You have accepted the online terms and conditions displayed on the site
3. a. You have the access code for your account
OR
b. You have your contact numbers updated in your trading account
.

What is the procedure for placing orders through the facility?

You can call at any of the above-mentioned Customer Care numbers. On getting connected, you need to follow the instructions as mentioned below:

STEP I: Dial 1 for English or 2 for Hindi for opting the desired language of interaction
STEP 2: Dial 4 on the product menu for opting Online Trading
STEP 3: Dial 1 for opting the CallNTrade facility.
STEP 4: Dial the desired option for choosing the segment in which you wish to trade

For Quick access, you may dial 1,4,1 once you are connected and hear our welcome message and then choose the option in which you want to trade.

On completing the above process, you will be connected to our Customer Care executive. On being connected, our Executive will request you to provide your Trading account number/User ID and Access code for accessing your account.

A trading account number is unique account number allotted to every customer holding a trading account. You may quote your user id instead of your trading account number, in case you do not have your trading account number handy. Access code is a numeric code (which is minimum 6 digits and maximum 8 digits long) and it is required to place orders through CallNTrade facility. You can generate/ change your access code by clicking on the link "Change Access Code" on the Customer Service page of the site ICICIdirect.com.

Our executive will be able to place orders on your behalf only if the combination of the Trading account number/User Id and the Access code as provided by you is authenticated as correct by the system.

.

What if I don't have my access code?

In case you do not have an "Access code", please call us from your registered contact number. Our Customer Care executive will ask you a few questions to establish your identity. On satisfactory verification, our executive will place orders on your behalf.

.

What if my contact details are not registered?

You may avail the CallNTrade facility by providing your access code along with your Trading Account Number / User Id. In case you do not have an access code, you may generate one online.

Alternatively, you may get your contact details updated in your trading account. This would make using the CallNTrade facility simpler when you call the next time.

.

Are there any specific timings during which I can avail of the facility ?

You may avail of the facility anytime between 9AM to 7 PM - Monday to Saturday (except trading holidays).

.

Can I place orders when the markets are not open?

Yes. You may request for placing orders, during the time mentioned above, even when the markets are closed. However, only Limit orders will be allowed to be placed during the non-trading hours. Such orders will be sent to the exchange only after the market opens.

.

What numbers can I call on?

Please select the number for your area/nearest area from the list given below:

Ahmedabad: 6630 9890 Andhra Pradesh: 98495 78000 Assam: 9954108000
Bangalore: 41131877 Bhubaneshwar: 9938488000 Bihar: 9934008000
Chandigarh: 5055700 Chattisgarh: 9893208000 Chennai: 42088000
Coimbatore: 4358000 Cuttack: 9938488000 Delhi: 41718000
Delhi (Mobile): 9818178000 Darjeeling: 9933008000 Goa: 9890478000
Gujarat: 9898278000 Guwahati: 9954108000 Haryana: 9896178000
Himachal Pradesh: 9816608000 Hyderabad: 23128000 Indore: 4022005
Jamshedpur: 9934008000 Jharkand: 9934008000 Karnataka : 9845578000
Kerala : 9895478000 Kochi: 9895478000 Kolkata: 9831378000
Lucknow: 9936218000 Madhya Pradesh: 9893208000 Maharashtra: 9890478000
Mumbai: 28307777 Orissa: 9938488000 North East: 9862408000
Patna: 9934008000 Pune: 9890478000 Punjab: 9815558000
Rajasthan: 9829222292 Ranchi: 9934008000 Siliguri: 9933008000
Tamil Nadu: 9894478000 UP East: 9936218000 UP West: 9897308000
Uttaranchal: 9897308000 West Bengal: 9933008000  
.

What are the charges for CallNTrade facility?

The charges are as follows:
First 20 Calls per month - Free
>20 Calls - Rs. 25 per call